Terms of Service
Introduction
Welcome to Tov Dubai. By using our services, you agree to these Terms of Service ("Terms"). Please read them carefully. If you do not agree to these Terms, you must not use our services. These Terms govern your use of our services and set out your rights and obligations as a client.
1. Scope of Services
Tov Dubai provides booking and concierge services, including but not limited to travel arrangements, restaurant reservations, event tickets, and other personalized services ("Services"). We act solely as an intermediary between you and third-party service providers ("Third Parties").
2. No Guarantee of Availability
While we strive to fulfill your requests, we do not guarantee the availability of any particular service or booking. All services are subject to availability, and we reserve the right to decline any request at our discretion.
3. Third-Party Services
Third-Party Responsibility
- We facilitate bookings and arrangements with Third Parties on your behalf. However, we are not responsible for the performance, actions, or omissions of these Third Parties.
- Any issues, disputes, or claims arising from your use of Third Party services must be resolved directly with the respective provider.
No Endorsement
- The inclusion of Third Party services in our offerings does not constitute an endorsement or recommendation by us. We do not guarantee the quality, safety, or suitability of any Third Party service.
Limitation of Liability
- To the fullest extent permitted by law, Tov Dubai disclaims all liability for any loss, damage, injury, or expense arising from or in connection with the use of Third Party services, including but not limited to travel delays, cancellations, or service deficiencies.
4. User Responsibilities
Accurate Information
- You agree to provide accurate, current, and complete information as required for the provision of our Services. Any false or misleading information may result in the termination of our Services.
Compliance with Terms
- You agree to comply with all applicable laws, regulations, and Third Party terms and conditions when using our Services.
Personal Conduct
- You are responsible for your own actions and conduct when using our Services and while engaging with Third Parties. We are not responsible for any misconduct or inappropriate behavior on your part.
5. Compliance with UAE Laws
Regulations and Customs
- You agree to comply with all applicable laws and regulations of the United Arab Emirates, including but not limited to those related to religion, politics, and public behavior.
- Failure to comply with UAE laws may result in legal consequences, and Tov Dubai denies any responsibility for any legal issues that may arise from your actions.
Government Assistance
- If you encounter any issues or require assistance related to legal, regulatory, or other matters, you should contact the appropriate UAE government agencies or institutions. We recommend visiting official government websites or local authorities for guidance and support.
Disclaimer of Responsibility
- We are not liable for any adverse outcomes resulting from your actions or behavior during your visit to Dubai or while participating in activities arranged through our Services. You acknowledge that you are solely responsible for adhering to UAE laws and regulations.
6. Fees and Payments
Service Fees
- You agree to pay all fees associated with the Services provided by Tov Dubai. These fees will be clearly communicated to you at the time of booking.
Third-Party Charges
- You are responsible for all charges imposed by Third Parties, including but not limited to ticket prices, reservation fees, and service charges.
Payment Methods
- Payments must be made using the payment methods specified by us. Failure to make timely payments may result in the cancellation of your bookings and/or Services.
7. Cancellation and Refund Policy
Cancellation by You
- If you need to cancel a booking or service request, you must notify us as soon as possible. Cancellation policies vary depending on the Third Party provider, and you may be subject to cancellation fees.
Cancellation by Us
- We reserve the right to cancel any booking or service request at our discretion. In such cases, you will be notified promptly, and any applicable refunds will be processed according to the Third Party provider’s policies.
8. Limitation of Liability
General Limitation
- To the fullest extent permitted by law, Tov Dubai will not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to lost profits, lost data, or loss of goodwill, arising out of or in connection with your use of our Services.
Maximum Liability
- Our total liability to you for any claim arising out of or relating to these Terms or our Services will not exceed the amount paid by you to us for the specific service in question.
9. Indemnification
You agree to indemnify and hold harmless Tov Dubai, its affiliates, and their respective officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including legal fees, arising out of or in connection with your use of our Services, your violation of these Terms, your infringement of any rights of another, or your failure to comply with UAE laws and regulations.
10. Changes to Terms
We may update these Terms from time to time. Any changes will be posted on our website, and it is your responsibility to review these Terms periodically. Your continued use of our Services after any changes signifies your acceptance of the updated Terms.
11. Governing Law
These Terms are governed by and construed in accordance with the laws of Dubai jurisdiction, without regard to its conflict of laws principles. Any disputes arising from or relating to these Terms or our Services will be subject to the exclusive jurisdiction of the courts of Dubai jurisdiction.
12. Contact Us
If you have any questions about these Terms, please contact us at:
Tov Dubai
- Email: vip-care at tov.ae
- Phone: +971-58-5959-868
- Address: Business Bay, Dubai, UAE
---
By using Tov Dubai, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. We strive to provide exceptional service while ensuring that we are not held liable for circumstances beyond our control. Thank you for choosing us for your concierge needs.
