Privacy Policy

Introduction

Welcome to Tov Dubai, where your privacy is of paramount importance to us. This Privacy Policy outlines the types of information we collect from our clients, how we use and protect this information, and your rights concerning your personal data. By using our services, you agree to the collection and use of information in accordance with this policy.

 

    1. Information We Collect

 

Personal Identification Information
- Name, address, phone number, email address, and other contact details.
- Identification documents, such as passport details, required for certain services.

Financial Information
- Payment details, including credit card information and billing address.

Service Usage Information
- Details about your preferences, interests, and the services you use.
- Records of your communications with us, including phone calls, emails, and other interactions.

Technical Data
- IP address, browser type, and version, time zone setting, browser plug-in types, and versions, operating system and platform, and other technology on the devices you use to access our website.

 

    2. How We Use Your Information

 

To Provide and Enhance Services
- Personalize your experience based on your preferences.
- Process transactions and deliver the services you request.
- Send periodic emails regarding your services or other products and services.

For Communication
- Contact you regarding service updates, promotions, and customer feedback.
- Manage our relationship with you, including responding to inquiries and complaints.

For Security and Legal Compliance
- Ensure the security and integrity of our services.
- Detect and prevent fraud and other illegal activities.
- Comply with legal obligations and resolve disputes.

To Improve Our Services
- Analyze data to understand client needs and improve our offerings.
- Conduct surveys and research to enhance user experience.

 

    3. Sharing Your Information

 

With Trusted Partners
- Service providers who assist in providing our services, such as payment processors, delivery services, and IT support.
- Marketing and advertising partners who help us reach a wider audience.

For Legal Reasons
- If required by law or to respond to legal processes.
- To protect the rights, property, or safety of Tov Dubai, our clients, or others.

Business Transfers
- In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred to the new owner.

 

    4. Security of Your Information

 

We implement a variety of security measures to maintain the safety of your personal information. This includes:
- Secure servers and encrypted communication channels.
- Regular security audits and assessments.
- Strict access controls to personal data.

 

    5. Your Rights

 

Access and Correction
- You have the right to access and correct your personal information held by us. You can request a copy of the data we hold about you.

Data Portability
- Request to receive your personal data in a structured, commonly used, and machine-readable format.

Erasure and Restriction
- Request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected.
- Request restrictions on the processing of your data under certain circumstances.

Objection to Processing
- Object to the processing of your personal data for direct marketing purposes.

Withdraw Consent
- Withdraw your consent to the processing of your personal data at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

 

    6. Cookies and Tracking Technologies

 

We use cookies and similar tracking technologies to enhance your experience on our website. These technologies help us understand user behavior and improve our services.

Types of Cookies We Use
- Essential Cookies: Necessary for the operation of our website.
- Performance Cookies: Collect information on how users interact with our website.
- Functional Cookies: Remember your preferences and settings.
- Marketing Cookies: Track your online activity to help deliver targeted advertising.

 

    7. Changes to This Privacy Policy

 

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website. You are advised to review this Privacy Policy periodically for any changes.

 

    8. Contact Us

 

If you have any questions about this Privacy Policy, please contact us at:

Tov Dubai

- Email: vip-care at tov.ae
- Phone: +971-58-5959-868
- Address: Business Bay, Dubai, UAE